Where your data is processed
This article explains where your data is processed and how it is protected at rest and in transit. Read about the agreements that are included.
We process all data in data centres located inside the EU in compliance with GDPR. All data is encrypted both at rest and in transit. You own the insights from your call data.
Secure handling on European soil
All processing takes place in data centres located inside the EU. Your content is processed in facilities within the EU in compliance with GDPR.
All data is encrypted both at rest and in transit. You access all call data via our MCP. There, you can search the underlying information without delay.
Everything your call data reveals belongs to you. You decide how long recordings and data are saved. GDPR requires keeping information no longer than necessary. The default setting is ninety days.
Agreements and documentation
A full data processing agreement is included when you use the AI phone agent. A specialised law firm drafted these agreements.
The agreement includes three parts.
- Customer terms. The customer terms contain confidentiality commitments. These remain valid for five years after the agreement ends.
- An order form.
- A data processing agreement. This governs how we process personal data on your behalf.