Help centre

Here you will find practical answers for getting started with or using the Real Talk AI phone agent. Read about how everything works in practice.

Getting started

Getting started with Real Talk

This article explains the steps from your first contact until the AI phone agent answers live calls. Read about what you do, what we do and in which order.

What material Real Talk needs from you

This article explains what material you need to provide to set up your AI phone agent. You learn how your documents, guidelines and voice choices are used.

Test calling your agent before it takes calls

Real Talk builds a free demo agent from the material you already have. You test call it yourselves before you decide to go live.

Telephony and switchboard

Connecting the agent to your switchboard

This article explains how you connect the AI phone agent to your existing phone system. We cover how you use an assigned phone number to route calls.

All calls or only the ones you cannot answer

You choose how many calls the AI phone agent handles. This article explains how you route incoming traffic to the agent.

The agent answering your main line

This explains how the AI phone agent works when it takes calls on your main number. You learn how calls are transferred and how the system is set up.

The agent's knowledge and answers

How the agent learns your business

This article explains how the AI phone agent accesses your knowledge and how you control it. You will learn how to set guidelines and adjust answers.

Connecting the agent to your own systems

This article explains how the AI phone agent performs tasks in your databases during a call. It covers what the connection means and how it is set up.

Which languages the agent speaks

This article explains which languages the AI phone agent commands. You also learn how the agent handles language changes during a call.

Handover to staff

When the agent hands over to your staff

This article explains when the AI phone agent transfers calls to your staff. You also learn how the process works in practice.

What comes with a handed-over call

This article explains what your staff receives when the AI phone agent transfers a case. You also learn how to track the journey afterwards.

Follow-up and quality

Following up on the calls

This article explains how call analytics work in practice. You will learn how to track customer satisfaction, topics, and volumes.

How the agent's answers are evaluated

This article explains how we evaluate the AI phone agent. You learn how we measure every conversation through direct questions, models and automated checks.

Data and security

Call recording and how long calls are kept

This article explains how the AI phone agent records and transcribes your calls. You also learn how long the data is kept and who owns it.

Where your data is processed

This article explains where your data is processed and how it is protected at rest and in transit. Read about the agreements that are included.

Pricing and invoicing

How the cost is calculated

This article explains how the cost of the AI phone agent is calculated. You pay a fixed monthly fee and a variable part for the time spent on active calls, and you control the cost.

Chat and developers

The chat on your website

This article explains how the AI phone agent answers in text. You learn how to add the chat to your website and what you can control.

Building with Real Talk: web component and SDK

An overview for developers on ways to integrate the AI phone agent. Read how you use the web component, core library and API for your integration.

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