What material Real Talk needs from you
This article explains what material you need to provide to set up your AI phone agent. You learn how your documents, guidelines and voice choices are used.
You provide your existing knowledge base, guidelines for how cases should be handled and your choice of voice. We use this material to build and train the AI phone agent. All data is processed in European Union data centres.
Existing information and knowledge base
The agent needs access to your data to answer questions. You share the information in whatever format you have. We use the uploaded material to train the AI phone agent on your knowledge base.
The agent understands context and responds naturally in thirty languages. Once it is connected to your existing business systems, the agent can retrieve information and perform tasks during an ongoing call.
- Spreadsheets.
- Internal documents.
- Existing knowledge base entries.
- Workflows.
Guidelines for the calls
You define the task and set the boundaries for how the agent communicates. These instructions govern how the AI phone agent makes decisions.
The guidelines also determine when the agent transfers the call to your human team. It does what a good employee does and escalates the case when it does not know the answer.
We handle the setup ourselves. We train the AI phone agent based on the instructions you provide.
Choice of voice and personality
You decide how the agent sounds when it speaks with your customers. You can choose the pace and tone.
These choices shape the voice and personality so the AI phone agent sounds like your brand. You try the agent yourselves in a free demo before any traffic is let through.