The chat on your website
This article explains how the AI phone agent answers in text. You learn how to add the chat to your website and what you can control.
You add the chat as an independent part of your website where the AI phone agent answers using your existing knowledge base. Changes take effect immediately for both channels and you manage all ongoing conversations in the same web app. All data is processed in European data centres.
Shared intelligence across both channels
The AI phone agent can answer questions in text. The agent uses the same knowledge base for the chat as for voice calls. You do not need to build new systems for your written customer service.
When you update instructions, it takes effect immediately for both phone and chat. The agent understands context and resolves cases, and it uses this same ability in text.
Independent chat box without backend connection
You add the chat as an independent part of your website. The web component requires no build steps. The script loads directly and creates a floating chat box for the visitor. You do not need to connect your internal systems for the chat itself.
- No secret keys remain visible to the visitor.
- Security relies on temporary sessions instead of fixed browser keys.
- You decide which web addresses may display the chat.
Human support and conversation review
Sometimes you need to take over the conversation. You do this directly in our web app. You see the full dialogue and help the customer in the same window.
You monitor the chat exactly like the AI phone agent. We save every completed dialogue for you to read. You access all information to evaluate the conversations directly. All of this is included in our service at no extra cost, and we handle all information strictly in European data centres.