The agent answering your main line
This explains how the AI phone agent works when it takes calls on your main number. You learn how calls are transferred and how the system is set up.
When the agent acts as your main switchboard, the caller states their issue in their own words. The AI phone agent answers routine questions and understands the caller's issue. When the agent cannot handle a call, it transfers the call based on your rules.
Handling incoming calls
You keep your existing phone system. We assign a Swedish phone number that you add to your current setup. You decide if the agent acts as the main switchboard or just takes the calls no one gets to.
The AI phone agent has no queue. It handles many incoming calls simultaneously, around the clock. No one has to work through a menu to reach the right place.
Accessing your own systems
The AI phone agent understands the caller's issue. Once connected to your systems, the agent can retrieve information and perform tasks during the call.
All data is processed in European Union data centres. The information is encrypted in transit and at rest.
Transferring calls to your team
When the agent cannot handle a call, it is transferred to your human team. The service escalates the case with full context, so the customer does not need to repeat themselves.
Your human employee gets direct access to all collected data. Forwarded calls are billed by the minute and at a lower cost than incoming ones.
Getting started with the service
You send your material exactly as it is. We read it in with AI and handle the setup. You only provide voice preferences, guidelines and your knowledge base.
We measure which questions are transferred unnecessarily. The agent can then take those itself.