How the cost is calculated
This article explains how the cost of the AI phone agent is calculated. You pay a fixed monthly fee and a variable part for the time spent on active calls, and you control the cost.
You pay a fixed monthly fee and a variable part for the time spent on active calls. Forwarded calls are priced separately. You decide how much traffic goes to the AI phone agent, and that way you control your cost. The price is also affected by how many calls are transferred to your human team.
Incoming traffic
Beyond the monthly fee, you pay for the time spent on active calls.
You decide how much traffic goes to the AI phone agent. That way you also control your cost. The agent handles many incoming calls simultaneously. It has no queue.
Forwarded calls
The AI phone agent does what a good employee does. It escalates cases to your human team. Transferred calls are billed by the minute.
These calls are at a lower cost than incoming ones. They are transferred with full context. The customer does not need to repeat themselves.
Factors that affect the price
You control your cost by deciding how much traffic goes to the AI phone agent. The following points determine the total.
- The fixed monthly fee.
- The time spent on active calls.
- The minutes billed for transferred calls.
- How much traffic you decide goes to the AI phone agent.
- Text messages.
Real Talk's prices
- Business: 99 EUR /month excl. VAT
- Incoming calls 200 free minutes/month, thereafter 0,49 EUR/min
- Call forwarding 0.049 EUR/min
- SMS 0.049 EUR/message
- Custom: Contact us for pricing
The prices are taken from the pricing page on 2 October 2026 and exclude VAT. The pricing page applies if anything differs.