How the agent learns your business

The answers from the agent rely on the information you share with us, such as your internal documents. You then pick a voice and give guidelines for how the agent conducts the calls. If an answer needs to change, you select the specific phrasing you want to mandate. We then implement it for you.

Hand over your current material

The agent needs access to your data to resolve cases. You share your information in whatever format you have, whether it is spreadsheets or internal documents. We then train the AI phone agent on your knowledge base and your workflows.

The AI phone agent is built to understand context and what the caller wants. Once connected to your systems, it retrieves information and performs tasks. All data is processed in European Union data centres.

Establish rules for the call

You instruct the AI phone agent by defining its task. This is where you set the boundaries for how it communicates and makes decisions during an ongoing call.

You also decide what the agent does when it does not know the answer. It does what a good employee does. The agent transfers the call directly to your human team with full context.

Choose how your brand should sound

To ensure the AI phone agent represents your company properly, you adapt the agent's voice and personality. You choose voice, pace and tone. The service responds naturally across thirty languages.

• Pick a voice that suits your business.
• Choose the pace to guide the flow of the call.
• Set a tone that reflects your brand.

Adjusting exact phrases

We measure and improve the agent continuously. If you notice that an answer needs to change, you have precise control over the exact wording. You select the specific phrasing you want to mandate, and we implement it for you.

Mandated phrasing stops answers from becoming unclear. We also build internal checks in the background. These run constantly to identify errors when your instructions change.

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