Getting started with Real Talk
This article explains the steps from your first contact until the AI phone agent answers live calls. Read about what you do, what we do and in which order.
We begin the process by building a free demo agent using your existing material. After you run internal tests, you add the new phone number to your current phone system. You then decide for yourself how much traffic goes to the agent.
Step one is customisation and a demo
We begin by building a free demo agent for you. This is usually done within a single day. You share the information in whatever format you have, whether it is spreadsheets or internal documents. The agent understands the context and responds naturally across thirty languages.
You choose the pace and tone so the AI phone agent sounds like your brand. You also instruct the agent with clear guidelines. This means you define the task and set the boundaries for how the agent communicates and makes decisions.
- You provide existing material and set the guidelines.
- We build a free demo agent within a single day.
- You test call the agent yourself to hear whether the answers hold up.
Step two involves technical details and phone systems
When the demo is approved, we move to the next phase. The AI phone agent gets a dedicated number with no queue. You keep your existing phone system and easily add the new number to your current setup. All data is processed in European Union data centres.
We assist with the integration to ensure everything works together without issues. We only need to know where to forward calls when the caller wants to speak with a human. If you want the agent to book appointments or check orders, it can do this once it is connected to your own systems.
- We assign a phone number and assist with the integration.
- You add the number to your setup and decide where to forward calls.
Step three focuses on launch and control
In the final step, you activate the AI phone agent. You decide how much traffic goes to the agent. You can start on a limited scale and only use the agent at peak traffic, or on nights and weekends. The agent conveys at the beginning of the call that an AI is answering.
Because you decide the call volume, you also control your cost. The model involves a fixed monthly fee and usage billing for the time the agent spends on calls. Forwarded calls are billed by the minute at a lower cost than incoming ones.
- You decide how many calls are routed to the agent.
- We review every single call to ensure the AI phone agent maintains quality.
Responsibilities during the setup process
The setup work is clearly divided. We handle the technical setup, build the demo agent and train the AI phone agent. We also assign the phone number and review calls to ensure the agent follows instructions.
Your part is to provide a knowledge base and guidelines. You choose voice preferences and run internal tests. Finally, you add the number to your phone system and control how much traffic the agent receives.