Connecting the agent to your switchboard
This article explains how you connect the AI phone agent to your existing phone system. We cover how you use an assigned phone number to route calls.
You keep the switchboard and the phone number you already use. We assign the agent a Swedish phone number that you add to your current setup. You then control which calls are routed there.
How you connect the service
When you choose to use the AI phone agent, your existing structure remains unchanged. You do not need to replace the solution you already use. The setup happens directly in your current environment.
- You keep your existing switchboard exactly as it is.
- We assign a Swedish phone number to the agent.
- You add the number to your system, for example under an existing option.
- We assist with the integration to ensure everything functions properly.
You control the routing
Because the agent has its own number, you choose when it answers. It can take all incoming calls or just answer when your staff do not have time. It requires no major IT decision, and it can be tested on a small scale.
The service handles an unlimited number of calls at once. It relieves you around the clock, even on nights and weekends when you are closed. The AI phone agent is built to understand the caller's issue. The caller states their issue in their own words and avoids long menus.
Actions in your own databases
Once the agent is connected to your existing business systems, it can retrieve information and perform tasks within your own databases during the conversation. This is done using automations.
All information from the calls is managed securely. The data is processed in data centres within the EU. The material is encrypted in transit and at rest.