All calls or only the ones you cannot answer
You choose how many calls the AI phone agent handles. This article explains how you route incoming traffic to the agent.
You decide if the AI phone agent takes all calls, answers when the lines run hot, or handles cases when you close for the day. You control the routing in your existing setup. You can adjust this whenever you like. We assign a Swedish phone number that you add to your current setup.
A primary point of contact
The AI phone agent can take all incoming calls and transfer them based on your rules. It has unlimited capacity at all hours. It handles many calls at the same time. No caller has to wait in line to get through.
The agent understands the caller's issue. The caller states their issue in their own words. No one has to work through a menu to reach the right place.
Assistance during peak periods
You can add the agent as a receiver in your existing setup to act as a complement. You control the routing so it only captures calls that would otherwise be missed. This provides a more peaceful work environment and frees up time for personal conversations.
The service can also answer on nights and weekends. The agent collects information from the customer. Once it is connected to your own systems, it can also retrieve information and perform tasks. The case is then ready for your staff when you reopen.
Adding the agent to your current technology
It requires no major IT decision and can be tested on a small scale. All data is processed in European Union data centres. You control the routing completely, and you can expand when comfortable.
- We assign a Swedish phone number to your agent.
- You add the number to your setup.
- You direct the traffic in your own switchboard.
- We assist with the integration to ensure everything works together.